Service & repair
No cooling, no heat, unusual noise, or a reported leak. Capture the symptoms—not a remote diagnosis.
Service address · equipment type if known · when it started · new or existing customer
For HVAC owners · after-hours & overflow coverage
Your workday ended.Your business phone didn’t.
Dinner shouldn’t mean choosing between your family and your next job. Your HoneSmith Virtual Assistant answers the calls you can’t take, captures HVAC service requests, and can book approved appointments.
A next-generation AI receptionist that can reference your company’s services and procedures. Keep your number. Choose when we answer—and when you need to be interrupted.
Current recording: security-installer demo. HVAC-specific recording coming next.
$499/month · $499 one-time founding-client setup · 300 minutes included
Be present. Keep the opportunity.
Routine request captured. Evening protected.
Quiet intake for routine calls. Your approved on-call rules for urgent requests.
AI-generated illustration, not a customer testimonial.
Hear the experience first
A real conversation.
A useful next step.
When a customer calls about a cooling problem or a replacement estimate, voicemail can leave the next move up to them. A responsive first conversation gives your team something to act on.
Temporary example: security-installer demo
This recording uses a fictional security-installation inquiry. It demonstrates the conversation and intake experience, not an HVAC call or a completed HVAC booking. We’ll replace it with our HVAC recording.
Illustrative HVAC handoff · not from this recording
Replacement estimate requested
- Customer & site
- Name, callback number, service address, residential property
- Request
- Replace an aging central AC system; asks about heat-pump options
- Timing
- Planning ahead; not an emergency
- Next action
- Book an approved estimate slot if available; otherwise send a callback request
0:00 / 1:54
Security demo · fictional inquiry · play, pause, and seek
Put your own numbers to it
What could those missed calls be worth?
A cooling repair, a seasonal tune-up, a system replacement estimate. Estimate the revenue opportunity behind the calls your team cannot take.
Example numbers—replace with your estimates.
calls / week
050
%
0100%
$ / job
0$20,000
Help choosing your numbers
Missed calls / week: Count new service, maintenance, and replacement inquiries. Leave out spam, duplicates, and non-billable callbacks.
Calls becoming paid jobs (%): Of those missed calls, estimate how many would become paid jobs if answered and followed up. Use a conservative percentage—not just your quote win rate.
Average job value ($): Use average revenue per paid HVAC job, not customer lifetime value. Mix routine service and replacement work realistically.
Potential monthly revenue opportunity
$8,667
About 4.3 paid jobs per month, based on your estimates.
21.7
Missed calls / month
$499
Monthly service base fee
Revenue opportunity—not profit or guaranteed recovered sales. Some calls may already be recovered by your team.
Review my call flow$499 one-time founding-client setup. Usage overages and other applicable costs are confirmed before activation.
How we calculate it
Weekly missed calls × 52 ÷ 12 × paid-job percentage × average job value. Monthly jobs are an average, not a count of guaranteed bookings. These inputs stay in your browser and are not submitted.
Built around the work you actually do
Not every HVAC call needs the same questions.
Your assistant qualifies the request using your approved intake. Residential or commercial. New customer or existing account. Routine maintenance or an on-call escalation.
Maintenance & tune-ups
Seasonal maintenance, a routine inspection, or a membership service visit. Ask the questions your office would ask.
System count · maintenance-plan status · preferred time · approved appointment type
Replacement & installation
A replacement estimate, heat-pump upgrade, ductless mini-split, or new installation inquiry—not an equipment recommendation.
Residential or commercial · current system · project timing · estimate availability
These are configurable examples. Your team approves the services, terminology, questions, and next steps before launch.
Your number. Your rules.
Keep the calls moving.
Not your whole evening.
- 01
Answer
Customers call your existing number. Your team can ring first; overflow or after-hours calls reach the assistant on your chosen schedule.
- 02
Capture & qualify
Collect name, callback number, service address, equipment type if known, reported symptoms, and timing. Check your service-area and intake rules.
- 03
Book or route
Offer approved calendar slots where connected. Otherwise capture the request. Routine calls wait quietly; approved urgent requests reach the designated on-call person.
Before activation, we confirm forwarding compatibility, calendar support, notification delivery, and escalation behavior—including what happens when no slot or on-call response is available. A booked visit is not a guarantee of a sale.
Start with one reliable call flow
Your calls covered.
Your terms clear.
We map your calls, configure your assistant, test the handoffs, and review the initial pilot with you. Start with the coverage your team needs—not an entire software overhaul.
- Company-specific intake and approved procedures
- Existing-number forwarding, where supported
- After-hours and overflow coverage rules
- Approved calendar booking where supported
- Call summaries, reporting, and routing
- Test calls and approval before activation
Founding client offer
$499/month
Up to 300 receptionist minutes per month.
$499 one-time setup
Founding-client pricing · regular setup $1,499
The monthly base rate stays $499 after the initial 30-day pilot. Month-to-month service thereafter.
Final scope, calendar integration, usage overages, carrier fees, and messaging costs are confirmed in the written agreement before activation. No payment is required for a walkthrough.
Review my HVAC call flow
The experience behind HoneSmith
Built by someone who knows the after-hours call.
I’m Blake, founder of HoneSmith. My 23 years of experience are in security and enterprise asset protection—not HVAC. I know the interruption of a call just as dinner starts, and why clear intake and dependable handoffs matter.
I’ve developed AI-enabled technology solutions for enterprise companies. HoneSmith brings that systems experience to working business owners. You bring the HVAC expertise; we build the first conversation around your services, procedures, and approved next steps.
Your technicians keep the technical decisions. Your team keeps control of dispatch. The assistant helps the opportunity reach the right person with useful details.
Clear boundaries
A receptionist. Not a remote technician.
What it can handle
Approved questions, service-area checks, request capture, supported appointment booking, routine summaries, and agreed escalation paths.
What stays with your team
Diagnosis, repair advice, equipment sizing, unapproved quotes, technician dispatch, and emergency response. It does not promise same-day service or an arrival time your team hasn’t approved.
Before you hand over the next ring
Questions HVAC owners ask.
Can the assistant actually book appointments?
Yes, when connected to a supported calendar and configured for your approved appointment types, service area, hours, and availability. We test that connection before launch. If a slot or integration cannot be confirmed, the assistant captures a request for your team—it does not invent availability or promise a technician arrival.
Do we need a new business number?
No. We configure conditional or after-hours forwarding from your existing number where your provider supports it. Choose overflow coverage, after-hours coverage, or both. Compatibility and the full call path are verified before activation.
Will every call still interrupt my evening?
That is your choice. Routine requests can be saved for the next business day with quiet summaries. Calls that match your approved urgent-call rules can be escalated to your designated on-call contact. You choose coverage hours, notification timing, and what happens if no one answers.
Can it reference our services and procedures?
Yes. Your custom AI receptionist can reference the services, equipment categories, service area, maintenance plans, approved fees, and procedures you provide. Your team approves the call flow and tests it before it goes live. It does not improvise technical advice or decide which equipment a customer needs.
Is this the same as emergency dispatch?
No. HoneSmith handles intake and your approved routing, not emergency response, technical diagnosis, or guaranteed dispatch. Immediate hazards such as a suspected gas leak or carbon-monoxide alarm follow an approved safety message directing the caller to appropriate emergency resources, not a normal booking flow.
Does the monthly price increase after the pilot?
The monthly base rate remains $499 after the initial 30-day pilot and service continues month to month. Founding-client setup is $499 one time, versus the regular $1,499 setup. The base plan includes up to 300 receptionist minutes per month. Scope, overages, and any carrier or messaging fees are confirmed in your written agreement before activation.
The next call can become the next job
Keep your evening.
Give the caller a next step.
Let’s map what your assistant should ask, which appointments it can book, and what really needs to reach you after hours.
Request my HVAC walkthrough15 minutes · no payment or commitment